Editor’s note: This story on school counselors is part of Map to the Middle Class, a Hechinger Report series exploring how schools can prepare young people for the good middle-class jobs of the future.

COLORADO SPRINGS, Colo. — Mariano Almanza was overwhelmed. With an English paper due at the end of the week, an anatomy packet to complete, and an ever-growing pile of math assignments, the 18-year-old was at a breaking point.

“It was just an insane amount of work; I couldn’t handle it and the stress level was beyond anything I’ve ever experienced,” Almanza said. “I left class and came straight to Miss Mack and just burst out crying,” he added.

Miss Mack, as she is known to students at Coronado High School, is Colleen McElvogue, one of the school’s six counselors and the chairperson of its counseling department.

“Miss Mack looked at me and said: ‘Don’t worry, we’re going to get through this.’ I stayed in her office for a whole class hour and we just talked through everything,” Almanza recalled. “Since my parents didn’t get much education, it’s hard to talk to them about my schoolwork and applying to college, or how to plan my time and get everything done. But Miss Mack, I can come to her for just about anything…”

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