By Tashi McQueen
AFRO Political Writer
tmcqueen@afro.com
Baltimore City residents will see some changes in their water bills this month.
“There will be several critical improvements made to our water bill payment systems, including a newly enhanced physical water bill and customer self-service portal for Baltimore City residents,” said Baltimore City Mayor Brandon M. Scott to the media on June 5. “These enhancements are designed with convenience and transparency in mind.”
The enhanced online portal will be available to customers on June 17, and the newly designed water bills will begin to arrive in customers’ mailboxes through the last week of this month.
“Starting June 12 through the 17, customers will see a message indicating that the customer self-service portal is temporarily down,” said Khalil Zaied, the Baltimore City Department of Public Works director.
Zaeid said that during the shutdown, customers can pay their water bills in person at 200 Holiday St., Baltimore, Md., online at pay.baltimorecity.gov/water, by mail or by calling 866-377-0765.
Scott said the enhancements will also allow residents to designate other people to manage their accounts.
“We know that it’s really important, especially for our older adults who may have family members who may need to manage that account for them,” he said.
Upgrades include a QR code on the mailed water bill and the ability to change communication preferences, access due balances and update contact information online. Scanning the QR code will take customers to the online portal.
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